Refund policy

At Tifeka, every wig is carefully inspected before dispatch to ensure it meets our exceptional quality standards. Due to the bespoke nature of our products and for hygiene reasons, we operate a strict returns policy.

Return Window

If you believe you are eligible for a return, you must contact us within 3 days of receiving your order at contact@tifeka.com.

Returns requested after this period will not be accepted.

Return Eligibility

Returns will only be considered if:

The item arrived damaged or faulty.
You received the wrong item.

The wig must also:

Be unworn and uninstalled.
Have the lace completely uncut.
Not have been washed, styled, coloured, bleached or altered in any way.
Have the hygiene tag still attached (where applicable).
Be returned in its original packaging.

Our return address will be provided once your return request has been approved.

Non-Returnable Items

We cannot accept returns if:

The lace has been cut.
The wig has been worn or installed.
The wig has been washed, dyed, bleached or chemically treated.
The wig has been customised or altered.
The hygiene tag has been removed.
The item was purchased during a sale or promotional event.
The return request is made more than 3 days after delivery.

Refunds

Once your approved return has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method. Please allow up to 10 business days for your bank or card provider to process the refund.

Refunds are only issued for approved returns that meet the conditions outlined in this policy.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged, faulty, or you receive the wrong item, contact us at contact@tifeka.com within 3 days of delivery, including clear photographs of the issue. We will review your claim and work with you to resolve it as quickly as possible.